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SEW‑EURODRIVE employee updating spare parts list

Spare Parts Service

Pick-Up and Delivery Service

What benefits does our "Spare Parts Service" offer you?

Our Spare Parts Service ensures that, in 95 percent of cases, your spare parts are dispatched on the same day so you can rely on the immediate availability and supply of original SEW‑EURODRIVE spare parts. Orders can also be processed via the Online Support customer portal.

Your requirements

Make inquiries and place orders relating to spare parts / spare parts packages for repairs, inspection and maintenance operations and warehousing (current and discontinued products and spare parts).

Minimize downtime and speed up order processing by querying spare part-specific data and documents (prices, part numbers, etc.) early on.

Technical support from experts when asking about spare parts and placing orders.

Central platform as a convenient way to submit spare parts inquiries and orders at any time and access all data and documents.

Our services

Supplying original SEW‑EURODRIVE spare parts and labeling them in line with customer requirements

Advice and technical support, including error analysis and selection of required spare parts, switching to up-to-date SEW‑EURODRIVE spare parts, advice on modifications, etc.

Supplying customer-specific spare parts packages

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Replicating SEW‑EURODRIVE spare parts and non-SEW‑EURODRIVE parts that are no longer available (based on drawing/sample)

Supplying specific data and documents (certificate of origin, preference authorization, technical data and documents)

Advice on additional spare parts and spare parts relevant for the functioning of drive components

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Version:

Delivery service: Standard delivery (delivery time 2 to 3 days) and delivery outside Germany possible, delivery of spare parts with no minimum order value and Alfred Imhof AG arranges the necessary courier service or logistics company.

Version:

Rush order:
24h Service Hotline (including weekends and public holidays) and delivery of spare parts within one day, following consultation.

Version:

Online Support:
Research and order spare parts directly via the Online Support customer portal (central access to all processes and spare part-specific data and documents).

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The added value for you

High system availability and short downtimes: High availability and immediate provision of original SEW-EURODRIVE spare parts (including at local service sites), plus the opportunity to speak to a real person at any time (24h Service Hotline).
Minimal outlay means no logistics hassle, thanks to a comprehensive delivery service, and very little administrative work, because the whole process of researching, inquiring about and ordering spare parts can be completed quickly and easily through the Online Support customer portal.
Optimum technical support thanks to personal consulting and regional contact persons at our local customer support and service sites.
Central access to all processes, data and documents saves time.
Global supply capability
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