What does our 24h Service Hotline offer you?
The scope of this service includes all services from the constant availability of technical support and individual consulting to the provision of product information. You can also benefit from our technical support and order services such as repairs, replacement deliveries, express assembly and express orders for gearmotors, gear units, motors, frequency inverters and controllers directly via the hotline. You can reach our 24h Service Hotline under this number: +41 79 688 40 48
Your requirements
Telephone support for current faults
- Technical support during fault analysis and troubleshooting
- Technical support during startup
- Initiation and planning of service measures at short notice
Technical support for planned repairs and modifications, including the spare parts required
Ordering of specific services e.g. repairs, express assembly, spare parts deliveries, and remote service
Our services
A personal contact person available at any time, even outside of business hours (Monday to Friday 5 p.m. to 7 a.m., Saturday/Sunday and public holidays 24 hours a day)
Personalized advice on service issues and service concepts
Provision of product information and documentation
Technical support by arrangement for gearmotors, gear units, motors, and drive electronics (e.g. device parameterization during startup or evaluation of error messages)
Repairs by arrangement of gearmotors, gear units, motors, Frequency converter and controller
Spare parts deliveries by arrangement for gearmotors, gear units, motors, Frequency converter and controller
Express assembly by arrangement of gearmotors, gear units, motors, Frequency converter and controller
Rush orders by arrangement for the processing of repairs, spare parts, and express assembly
Remote service by arrangement
