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SEW-EURODRIVE employee working on repairs

What does our Repair service offer you?

With our repair service, we offer various services, such as emergency repair, function repair and new-value repair with a 24-month or 36-month liability for deficiencies applying to entire drive. This also applies to products from other manufacturers. And if it has to go fast: Order a repair by rush order or our on-site repair. Of course, modifications are also possible within the scope of our repair service if your drive technology has to comply with changed plant conditions.

Your requirements

Repair cost-optimized, flexible, manufacturer-neutral to restore function and to increase availability with an extended warranty for defects

Overhaul as a preventive measure for maximum safety

Modification for optimum adaptation to changed system conditions and environmental influences

Our services

Original value repair
  • 24-month warranty for defects covering the drive as a whole
  • Preventive replacement of all bearings and sealing elements
  • Inspection of all electrical components with an impulse voltage tester and replacing them if necessary
  • Inspection of electronic components in line with production specifications and replacing them if necessary
  • Reconditioning components for repainting
Functional repair
  • 24-month warranty for defects, covering services carried out and parts replaced
  • No preventive replacement of parts
  • Restoration of functionality
  • Replacement of faulty parts as indicated by customer
  • Functional testing of electrical and electronic components
Emergency repair
  • Excludes liability for defects
  • Makeshift restoration of function
  • Defective parts are reworked and reused
  • Only essential parts are replaced, in consultation with the customer
Versions
  • Rush order:
    Repair within 1 to 3 days, or even within a single day, depending on product characteristics and time of day
  • On-site service:
    Functional repair carried out at customer's premises
  • Pick-Up and Delivery Service:
    Pick-up and delivery of drive components

The added value for you

One central contact person for repairs (drive technology from SEW-EURODRIVE and other manufacturers’ components)
Maximum security thanks to a 24-month or 36-month liability for deficiencies
Increased system availability thanks to the longer service life of the repaired drive technology component
Reduced maintenance intervals (as per the operating instructions) and, consequently, lower maintenance costs thanks to durable individual components from SEW-EURODRIVE
Fast response times thanks to extensive customer support and service network
High and immediate availability of original SEW-EURODRIVE spare parts
Rush order repair service for short repair times
No repair costs more than a new product. Cost estimates indicating price of new product if required
No logistics outlay and reduced administrative outlay thanks to on-site repair and pick-up/delivery service
Online Support customer portal for easy submission of repair orders