Complaint

Submitting a complaint

We are always improving. This means looking to the future and learning from our mistakes. We take suggestions and criticism as a challenge to do better. We analyze our mistakes, rectify them and institute appropriate corrective measures.

Have a complaint about our products, our services or about our company in general?

We would be glad to hear from you.

"Customer complaint" form

Correcting the fault

Have a fault in your SEW‑EURODRIVE product and need assistance? We recommend using our troubleshooting function. This function provides a guided analysis to assist you with fault elimination and shows possible causes and possible actions to take.

At the end of the fault analysis, you can decide for yourself which of the following error resolution measures to use:

• Select replacement parts or replacement product
• On-site service at your premises
• Repair at our premises
• Contact information for the Service department of Alfred Imhof AG

Experience the benefits of our troubleshooting function for yourself!